Privacy Policy
Last updated: September 2025
Welcome. This Privacy Policy explains how ThandoZwane.com Ltd (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website, join a class, sign up for emails, or purchase a service. We are committed to keeping your information safe, clear, and never using it in ways that undermine your trust.
1. Who We Are
Business name: ThandoZwane.com Ltd
Email: hello@thandozwane.com
Address: London, E10, United Kingdom
2. What We Collect
When you use our website or services, we may collect:
Contact details: your name, email address, and phone number
Booking & payment details: via Kajabi, Eventbrite, and Stripe (we never store your card numbers)
Email preferences: if you subscribe through Mailchimp
Class participation data: when you attend online events via Zoom (name, email, chat contributions if you post them)
Technical information: IP address, browser type, and device data
Usage data: how you interact with our site, collected through cookies, Google Analytics, and Meta Pixel
3. How We Use Your Data
We use your information to:
Deliver and manage your bookings, classes, and purchases
Host and manage online events and consultations via Zoom
Send you updates, newsletters, and offers (if you’ve opted in)
Respond to enquiries and provide customer support
Improve our website and services through analytics
Meet our legal and accounting obligations
We do not sell your personal information to third parties.
4. Our Legal Grounds (for UK/EU users
We process your data under one or more of these bases:
Consent – when you tick a box to join our mailing list or accept cookies
Contract – to provide the services you’ve booked or purchased
Legitimate interests – such as improving our website and keeping it secure
Legal obligation – where the law requires us to hold certain records
5. Sharing Your Data
We share your data only with trusted providers:
Kajabi & Eventbrite – for course hosting and event management
Stripe – to process secure payments
Mailchimp – to manage newsletters and communications
Zoom – to host and manage online classes, workshops, and consultations
Analytics providers – such as Google Analytics and Meta Pixel
Legal bodies – if required by law
Each provider has its own privacy practices and complies with strong security standards.
6. Cookies & Tracking
Our website uses cookies and similar tools to:
Keep the site running smoothly
Analyse visitor behaviour so we can improve
Deliver relevant content and advertising
When you visit, you’ll see a banner asking for your cookie preferences. You can update your choices anytime through your browser settings.
7. Retention
We keep your personal data only as long as necessary to provide services, meet legal obligations, and maintain records. If you unsubscribe from emails, we’ll remove you from our mailing list straight away.
8. Your Rights
Depending on where you live, you have the right to:
Access the personal data we hold about you
Request corrections or updates
Ask us to delete your data
Restrict or object to processing
Withdraw consent at any time
To exercise any of these, email us at hello@thandozwane.com.
9. International Data Transfers
Because we serve clients worldwide, your data may be transferred outside the UK/EU. We use providers who apply adequate safeguards, including standard contractual clauses where necessary.
10. Security
We use SSL encryption, secure third-party processors, and limit access to your personal data. While no method of transmission is 100% secure, we take every reasonable step to protect your information.
11. Children’s Data
Our services are not directed at children under 16. If we learn we have collected such data without consent, we will delete it immediately.
12. Changes to This Policy
We may update this policy from time to time. Significant changes will be posted clearly on our site.
13. Contact Us
For any questions, requests, or concerns about your personal data:
ThandoZwane.com Ltd
Email: hello@thandozwane.com
Address: London, E10, United Kingdom